Refund and Returns Policy

Effective Date: 31 March 2025

Overview

At www.pricer.pk, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, you may request a return or refund under the following conditions.

1. Return Policy

1.1 Eligibility for Returns

You may return a product if:
• The item is defective, damaged, or incorrect upon delivery.
• The item is unused, unworn, and in its original packaging with tags.
• The return request is made within 01 day of receiving the order.

1.2 Non-Returnable Items

Certain items are not eligible for return, including:
• Personal care products (e.g., cosmetics, skincare).
• Undergarments and lingerie.
• Customized or personalized products.
• Items bought during clearance sales or promotions.
• Digital products (e.g., e-books, software).

1.3 How to Initiate a Return

To return a product:
1.Contact Us at info@pricer.pk and whatsapp No:0334-7774237 with your order number and reason for return.
2.Our team will review your request and provide return instructions.
3.Ship the product back to our return address (if applicable).
4.Once received, we will inspect the item and process the refund/exchange.

1.4 Return Shipping Charges

• If the return is due to our mistake (wrong item, damaged product), we will cover the return shipping costs.
• If the return is due to a change of mind, the customer is responsible for return shipping fees.

2. Refund Policy

2.1 Refund Processing

Once we receive and inspect your return, refunds will be issued via:
• Original Payment Method (Credit/Debit Card, Bank Transfer, JazzCash, EasyPaisa) within 20 business days.
• Store Credit/Voucher (if preferred).

2.2 Partial Refunds

Partial refunds may be issued if:
• The returned item is not in its original condition.
• Accessories or packaging are missing.

2.3 Late or Missing Refunds

If you haven’t received a refund yet:
1.Check your bank account or payment app.
2.Contact your bank/payment provider, as processing may take time.
3.If the issue persists, contact us at info@pricer.pk

3. Exchange Policy

• Exchanges are only available for defective, damaged, or incorrect items.
• If the requested replacement is unavailable, we will issue a refund or store credit.

4. Contact Us

For any return or refund inquiries, reach out to us at:
📧 Email: info@pricer.pk
📞 Phone: 0334-7774237

By placing an order on our website, you agree to this Return & Refund Policy.